Shipping

Our normal shipping times are Monday - Friday from 9am to 3pm, and Saturdays from 9am to 11am.  We do not ship packages on Sundays.

Your Order will only be shipped after Real Id Verification is complete.

Addresses

We ask all of our customers to please double check their addresses prior to submitting their order.  Our shipping software imports shipping addresses and creates labels exactly as submitted by our customers.  If you've submitted an order and realize you've made a mistake, please email us and we'll do our best to catch it.

There are instances where our shipping program comes across an error that won't let us create a label at all.  We'll do everything we can to contact you and correct it, but it can cause some delays in the fulfilment of your package.  

We strongly suggest that all of our customers order to addresses where they regularly receive mail to prevent misdelivery and return of packages.

We're sorry, but we're unable to refund shipping costs or provide reshipment for orders delivered to incorrect addresses or returned to our warehouse as undeliverable.  If tracking shows your package is sent back to us as undeliverable, email us  - we can refund the order total, minus shipping, either as a store credit or directly back to your payment method.