Fomo Culture

What is your return/exchange policy?

We accept returns or exchanges for any unused packages within 7 days of the purchase date. Items must be in their original condition, unopened, and not damaged. To initiate a return or exchange, please reach out to our customer service team at fomovapes@gmail.com and have your order number ready. Shipping charges will be the responsibility of the buyer. Refunds will be processed within 7-10 business days upon receiving the returned item. For further assistance, please contact us at fomovapes@gmail.com.

How long will it take for my order to be delivered?

The delivery time for your order may vary based on your location and our processing times. Orders are typically processed within 24 hours after identity verification and payment confirmation. Our shipping within the domestic region takes approximately 3-4 business days. Once your order is shipped, you'll receive a tracking number to monitor its status. For any concerns or assistance with your order, please contact our customer service team.

What if my package is lost/delayed in transit?

In the rare event that your package is lost or significantly delayed in transit, we apologize for any inconvenience caused. Please reach out to our customer service team immediately to report the issue. You can contact us via email at thefomoculture@gmail.com or by phone at 832-434-4644 during our business hours from 10am to 6pm CST. We will initiate an investigation with the shipping carrier to locate your package and provide you with updates on its status. Depending on the circumstances, we may offer a replacement or refund for the lost or delayed items. Your satisfaction is our priority, and we're committed to resolving any shipping issues promptly. Thank you for your patience and understanding.

What payment method do we accept?

We offer convenient payment options for your shopping needs. You can securely pay using any major credit card, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through Apple Pay for seamless transactions. If you have any questions or need assistance with payment methods, please don't hesitate to contact our customer service team.

How do I cancel/modify the order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. Orders can only be canceled or modified before they have been processed for shipment. Once an order has been processed, changes may not be possible. To cancel or modify your order, please reach out to our customer service team with your order number ready. You can contact us via email at thefomoculture@gmail.com or by phone at 832-434-4644 during our business hours from 10am to 6pm CST. We'll do our best to accommodate your request promptly.

How can I track my order?

You can easily track your order once it has been shipped. Upon shipment, you will receive a shipping confirmation email containing a tracking number. Simply click on the tracking number provided in the email, and it will redirect you to the tracking page where you can monitor the status and estimated delivery date of your package. If you encounter any issues or have questions about tracking your order, please don't hesitate to reach out to our customer service team for assistance.

What if my order arrives with a damaged/missing item?

If your order arrives with a damaged or missing item, we sincerely apologize for the inconvenience. Please contact our customer service team immediately upon receipt of your order, providing details of the issue along with clear photos of the damaged item or packaging, if applicable. We will promptly investigate the matter and work to resolve it by either sending a replacement item or issuing a refund, depending on the circumstances. Your satisfaction is our top priority, and we strive to ensure that all issues are addressed swiftly and to your satisfaction.

How do I contact customer service?

Our customer service team is here to assist you with any inquiries or concerns you may have. You can reach us via email at thefomoculture@gmail.com at any time, and we aim to respond to your email promptly. Additionally, you can contact us by phone at 832-434-4644 during our business hours, which are from 10am to 6pm CST. Whether you have questions about your order, need assistance with product inquiries, or require support with any other issue, please don't hesitate to reach out to us. We're here to help!

How can I verify my identity?

To ensure the security of your purchase and comply with regulatory requirements, we utilize Real ID verification. Once your order is placed, you will receive a link via email or text message on your phone to verify your identity. This process involves two steps: uploading a photo of your identification document, such as a driver's license or passport, and then uploading a selfie to match with the provided document. If you encounter any issues or have questions about the verification process, please don't hesitate to contact our customer service team for assistance.

Why do I need to verify my identity?

We require identity verification for several reasons, primarily to ensure compliance with government regulations regarding the sale of products restricted to individuals above the age of 21. By verifying your identity, we can confirm that you meet the legal requirements necessary to purchase these products. This process helps us maintain strict adherence to age restrictions and regulatory standards, ensuring a safe and responsible shopping experience for all our customers. Thank you for your understanding and cooperation in helping us uphold these regulations.

What are your shipping charges?

We prioritize ensuring our customers receive their products promptly to guarantee a quality experience. For orders over $30, we offer FREE Standard Shipping. If you need expedited shipping, other paid options are available at checkout. For any questions about shipping charges or assistance with your order, please don't hesitate to contact our customer service team.